Service Sales Manager for Elevator & Escalator

  
Advertised on : 12 Sep 2017 | Closing date : 11 Dec 2017

  Job Reference : 08802


Service Manager Job Duties

  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
  • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
  • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
  • Resolves service desk problems and improves current service desk methods to increase productivity and customer service
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
  • Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
  • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work

 

Service Manager Skills and Qualifications

Previous Service Experience, Comprehensive Industry Knowledge (Elevator, Escalator, Construction & Building Materials), Management Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving

 

Functional Areas : Sales;Building Materials & Construction
Type of Employment : Permanent
Minimum Experience : 6
Work Location : Indonesia

   
 
 
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