Department Manager

  
Advertised on : 08 Nov 2019 | Closing date : 06 Feb 2020

  Job Reference : 12265


1.  PURPOSE OF THE JOB

        You are responsible for Sales, Visual Merchandising, Customer Service, profitability of a Department by managing a team according to H&M values, standards, policies and procedures.

You support and guide the store team to deliver the most inspiring and exciting customer experience in line with the H&M brand and values. You actively drive sales in the store and are responsible to implement the Visual Identity to make us the No. 1 fashion destination.

 

2.  KEY RESULTS AREAS

       

Selling

Provides and ensures direct and indirect customer service on the sales floor, in the fitting room, at the cash point in order to maximize the sales. Ensure garment presentation on the sales floor and in the window according to H&M brand guidelines.

People

Trains and develops store team in presenting garments for selling according to H&M routines. Executes and follow up on recruitment, training, developing and assessing sales advisors along with the store management team.

Routines and Profitability

Ensures updated Visual information and responsible for visual material in the store. Organizes and plans department according to business needs. Follow and ensures others follow safety, security and administration procedures.

 

     3.  CHARACTERISTICS OF THE JOB / NATURE AND SCOPE

        Salesmanship

        Seeks opportunities to increase customer satisfaction

        Seeks opportunities to increase sales

        Strives for efficient solutions

        Awareness of the latest fashion trends

        Finds visually creative solutions to selling issues

        Uses selling tools to help make commercial decisions

       

        Interacting with People

        Shows interest in the attitude, views and motives others

        Clear communication and direction with the team

        Loyal to the team and committed to decision’s

        Acts consistently as a role model with clear ethics and values

       

       Open Minded and willing to learn

       Sees feedback as a development tool

       Seeks opportunities and develop

 

       Coping with a high work load

       Manages to keep focus in a pressurized environment

       Recognizes when workload is too high and reacts on it and prioritizes

       

       Drive and Initiative

       Takes action in a timely and effective manner

       Reaches goals set by themselves and by others

       

       Planning and Organizing

      Allocates realistic timescale by organizing own and others time       efficiently

       Approaches in an orderly and systematic manner

       Meet deadlines set

       Sets defines goal and constant follow ups

 

      Delegating and Leading

      Leads by example and setting objectives

     Takes decisions and put them into practice

     Obtains and maintains credibility through actions, knowledge and results

     Recognizes and rewards the contribution of others

 

Functional Areas : Service & Others;Retail Operations
Type of Employment : Permanent
Minimum Experience : 2
Work Location : Indonesia

   
 
 
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