Operation Lead

Job title: Operation Lead
Contract type: Permanent
Location: Indonesia
Salary: Rp. 90.000.000 - Rp. 180.000.000 (Asst. Mgr)
Start date: 25 Feb 2020
Job Reference: 12702
Contact details: Windiastri Arinda
Contact email:
Job published: 3 days ago

·       Lead the platform’s overall customer operation to grow customer LTV by constantly optimizing customers’ activeness and value across each lifetime stage through various campaigns and engagement activities . 

·       Data driven analysis and strategy development to consistently improve customer conversion and retention.  

·       Drive customer acquisition and growth through digital channels other than performance marketing, i.e. social media, content, viral, referral etc.

·       Participate in market research, plan and execution of the marketing campaign, work closely with products, tech, and customer service functions to come up with operations strategy. 

·       Responsible for Indonesia local insight report on a regular basis across market, customer and competitions.

·       Drive the day-to-day operation by leading a team of 4+ Indonesia local talents and close collaboration with cross functions including brand marketing, product, risk control, etc.


Job Requirements :

·       Minimum Bachelor’s Degree, with proven track record of operating digital products. 

·       Minimum 5 years’ experience on customer operation & campaign of a 2C digital platform.

·       Minimum 2 years’ experience on Indonesia market. And dedicated experience base in Indonesia is more preferred.

·       Deep understanding on Indonesia local market, customer and digital industry landscape.  

·       Excellent project management skills, communication skills. Responsible, efficient, team work spirit.

·       Experience in product operations in Fintech space is preferred.