The Restaurant Operations - Japanese Speaker role is responsible for supporting restaurant operations in Indonesia, including store supervision, team management, inventory, sales, cost control, and customer service. The position also supports business establishment activities, staff training, and communication between Japanese-speaking and Indonesian-speaking or English-speaking stakeholders.
Responsibilities
Operate and supervise restaurant stores in Indonesia, ensuring smooth daily operations
Manage and lead restaurant staff, including scheduling, performance monitoring, and fostering a positive working environment
Oversee inventory and purchasing to maintain adequate stock levels and support effective cost control
Plan and manage sales and costs, monitoring key performance indicators (KPIs), profitability, and operational performance
Communicate with customers, respond to enquiries, and resolve complaints professionally
Ensure compliance with sanitation and hygiene requirements in accordance with company standards and health regulations
Support company establishment activities, including documentation and administrative coordination
Train Indonesian-speaking staff in operational standards and Japanese service expectations
Provide interpretation and translation support across Japanese, Indonesian, and English as required
Requirements
Ability to communicate in Japanese, both verbally and in writing, with a minimum proficiency equivalent to Japanese-Language Proficiency Test (JLPT) N3
Bachelor’s degree in any field
Experience in the retail industry, particularly food and beverage (F&B) retail, is highly preferred
Willingness to manage full-cycle restaurant operations, including frontline service and kitchen operations
Leadership experience with a proven track record of managing a team
Willingness to participate in a 3-month training programme in Japan covering operational standards, customer service, and store management procedures
About the company
A Japan-based company in the restaurant industry with domestic and international business activities. The organisation operates restaurant and franchise businesses and is also involved in food production and sales.