This role will focus primarily on managing operational process supporting Ecommerce business. This includes order processing and fulfillment, customer service, information technology, financial operations/payment processing, inventory management and replenishment strategy
KPI 1 Operational Expenses KPI 2 Customer NPS KPI 3 Return and Cancellation Rate KPI 4 Order fulfillment and Shipping Lead times
Functional Skills
Strong analytical mindset, ability to make data driven decisions and push them to life −
Strong understanding of ecom operations and technologies
Willingness to take own initiatives and work independently on assigned tasks with little guidance as well as accept direction on given assignments
Experience in coordinating internal and external service providers
Eager to global communication and an attitude to be initiative
Highly organized, detailoriented and focused on quality control and execution efficiency
Strong customer focus orientation
Requirement
Bachelor Degree from any reputable Univeristy
At least 5 years experiences in solid Ecomm operations / consulting expeirence, with proven organization and execution experience with internal / external parties preferred