Job Description:
Provide support in the implementation and adherence to company Rules and Standard Operating Procedures (SOP).
Ensure adequate staffing across all departments; identify and report reasons for any manpower gaps.
Develop and implement incentive schemes based on KPIs set by management. Responsible for the calculation and monthly distribution of incentives.
Oversee and monitor the team’s activities.
Drive and ensure the achievement of Desk Collection (DC) targets.
Monitor and ensure the proper execution of restructuring administration activities.
Ensure timely and accurate submission of all management-requested reports.
Lead initiatives related to system improvements and anti-fraud measures within the collections function.
Requirements:
Minimum of a Bachelor’s Degree in Business Administration, Management, or a related field.
At least 3 years of relevant experience in financial services or multi-finance companies.
At least 5 years of experience in strategic desk collection planning role.
Proficient in both written and spoken English and Bahasa Indonesia.
Computer literate, especially in MS Office applications (Word, Excel, PowerPoint).
Strong skills in data analysis, reporting, communication, negotiation, leadership, and networking.