Pre-Opening & Strategic Planning
Lead the entire pre-opening process, including hiring, training, vendor selection, and setting up operational systems.
Develop and implement Standard Operating Procedures (SOPs) for all departments.
Establish relationships with local authorities, vendors, and key stakeholders to ensure a smooth opening.
Ensure all licenses, permits, and legal requirements are met for compliance with Indonesian hospitality regulations.
Revenue Management & Marketing
Develop and execute dynamic pricing strategies to maximize revenue and optimize occupancy.
Manage distribution channels, including OTAs, direct bookings, travel agents, and strategic partnerships.
Oversee digital marketing efforts, including social media, website content, and online reputation management.
Work with PR and media outlets to position the villas as a top-tier luxury destination.
Analyze market trends and competitors to adjust pricing, marketing, and promotions accordingly.
Operations & Guest Experience
Oversee daily operations, ensuring smooth service, cleanliness, and attention to detail.
Implement guest service excellence standards, ensuring VIP guests receive personalized, high-touch experiences.
Handle escalated guest concerns professionally, ensuring resolution that aligns with luxury hospitality standards.
Maintain high quality control standards for F&B, housekeeping, spa services, and villa maintenance.
Monitor and ensure consistent guest feedback through surveys, online reviews, and direct interactions.
Financial & Business Management
Develop and manage budgets, forecasts, and financial reports to meet revenue and profit goals.
Oversee cost control, purchasing, and supplier negotiations to maintain operational efficiency.
Ensure proper inventory management for supplies, F&B, and maintenance resources.
Implement sustainability initiatives in line with eco-conscious luxury trends.
Team Leadership & Development
Recruit, train, and mentor a high-performing multicultural team with a focus on Balinese hospitality.
Foster a positive, service-driven work culture with professional development opportunities.
Ensure fair HR policies, compliance with labor laws, and employee engagement initiatives.
Conduct regular performance evaluations and training programs to maintain service excellence.